Delivery Information

Delivery Information 


On checkout you have the option of choosing from a variety of postage options including 1st/2nd Class, and recorded or standard Delivery depending on the size and weight of your parcel.

This can be shown before checking out and paying.


Delivery is via Royal Mail unless otherwise stated within 14 days of ordering. In the case of personalised items/clothing this can take up to 3-4  weeks for delivery, please bear this in mind when ordering, and do ask if your order is urgent and we will see what we can do.

 All items sent are done so with a proof of postage, in the event a parcel does not arrive, then the buyer may claim from Royal Mail, and the proof of postage obtained from us. Items sent recorded delivery will have a tracking number and need a signature, please ensure someone is available at the address given on checkout to sign for your parcel.

If you chose to not pay for recorded delivery then we are not able to track the parcel if it goes missing,and wont be held responsible for missing items.

Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn't in, Royal Mail will leave a card confirming that they've tried to deliver your parcel. Please call the contact number on the card to either agree a convenient delivery time or arrange collection directly from their depot. After three failed delivery attempts your items will be returned to me.

International and UK Postage

UK Postage covers all postal areas in England, Scotland and North Ireland

International postage is available at the shipping page it will give a quote for your postage, items can be posted world wide.

 

Packaging

All items are sent in secure plastic mailing bags with a return to sender address in case Royal mail have been unable to deliver you item.

 

Address

Please ensure your delivery address is in full with a correct postcode to ensure safe and quick delivery. If items are returned to Handmade by Raksha due to incorrect address given, then postage will need to be paid for before item can be resent.